Complaints Procedure

Complaints regarding implementation of the Voluntary Code should in the first instance be acknowledged, dealt with and resolved at store-level by the Store Manager or the holder of the alcohol licence. 
 
It should be noted that if a customer's complaint regarding compliance with the Code is not resolved to their satisfaction at store-level, they may submit a formal complaint to the RRAI by calling the RRAI's 24-hour telephone hotline, on free-phone 1800 84 80 80.
 
Alternatively, they may forward their complaint by post to: 

Mr. Padraic White, The Chairperson, Responsible Retailing of Alcohol in Ireland (RRAI), C/o 84-86 Lower Baggot Street, Dublin 2.

or by email to: chairman@rrai.ie

Alternatively, please complete the following form:


 

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Latest News

Publication of the RRAI Independent Chairperson's 9th Annual Compliance Report

(06 Oct 2017)
To review the RRAI 9th Annual Compliance Report in "pdf" please click here to view the document.

Publication of the RRAI Independent Chairperson's 8th Annual Compliance Report

(12 Oct 2016)
To review the RRAI Independent Chairperson's 8th Annual Complianec Report in "pdf" please Click here to view the document.

Publication of Independent Chairperson's 7th Annual Compliance Report

(05 Jan 2016)
Publication of the Independent Chairperson's 7th Annual Compliance Report

© 2017 Responsible Retailing of Alcohol in Ireland

  • C/O 84-86 Lower Baggot Street, Dublin 2, Ireland 
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  • Email: info@rrai.ie